Glossary

1. Service Providers

1.1. Overview

Managed Service Providers (MSPs) provide the following:

  • Mobility consulting:
    • Helping enterprises and advise clients on mobility platform selection.
  • Device procurement, kitting, deployment:
    • Helping enterprises purchase devices, stage them for enrollment in a management solution, ship to employees.
    • Deployment and configuration of mobility management platforms like the Android Enterprise Recommended EMMs.
  • Managed services and/or helpdesk:
    • Complete operation of an enterprise mobility deployment, including operation of the mobility management solution and potentially the first line helpdesk for a company.

2. Android Enterprise Recommended Requirements

2.1. Overview

The Android Enterprise Recommended program for MSPs is designed to highlight validated MSPs that have proven expertise in helping customers successfully deploy and support Android. Android Enterprise Recommended MSPs help ensure consistent deployments through standardized training and escalation support from Google and by staying current with yearly training and business program requirements.

2.2. Enterprise sales readiness

Sales training

80 percent of sales and technical sales must complete Associate and Professional learning paths

2.3. Demonstrated Technical Leadership and Enterprise Level Support

Android Enterprise Experts
  • Validate a minimum of 10 percent (and no less than 4 members) of their B2B mobility deployment and support engineering staff as an Android Enterprise Expert in each region the service provider is validated for. Regions include:
    • Americas
    • APAC
    • EMEA
    • Global (all three regions)
  • Experts must have 3+ years of mobility deployment or consulting experience, and complete the Android Enterprise Professional; Architecture and Implementation; and Support Engineer courses.

2.4. Proven Ability to Deploy

Proven experience
  • Partner will have demonstrated experience in being able to deploy Android Enterprise with an established base of successful deployments.
  • Experts have been trained in at least one Android Enterprise Recommended EMM solution and have familiarity with an additional two Android Enterprise Recommended EMM solutions.

2.5. Android Enterprise Experts

Android Enterprise Experts validation is focused on mobility professionals, who work with customers to deploy Android Enterprise mobility solutions, and who support customers by troubleshooting, resolving and escalating Android Enterprise technical issues. This section highlights the specific activities this class of experts should be able to perform to achieve validation.

Prerequisite for Android Enterprise Experts validation

  • 3+ years of mobility deployment or consulting experience (Android preferred)
  • Completion of Android Enterprise Professional course
  • Completion of Android Enterprise Architecture and Implementation, and Android Enterprise Support Engineer courses

2.6. Architecture & Implementation Capability 1: Systems design

  • Expert can take a customer use case and map out Android mobility systems architecture (management, connectivity and identity) against a customer use case, with appropriate detail, in three stages:
    • Proof of concept
    • Pilot
    • Deployment
  • EMMs
    • Familiar with at least three (3) Android Enterprise Recommended EMM Solutions and can guide the customer in selecting one of the three appropriate to their use case
    • Configure the aforementioned EMMs with policies appropriate to the use case
  • Secure connectivity
    • Wifi and certificate configuration and management
      • Guide the customer in the appropriate secure wifi strategy, including cert authentication and management appropriate to the use case
    • VPN selection, configuration and management
      • Guide the customer in selection and configuration of VPN appropriate to their use case
      • Guide the customer in proper network and connectivity configuration appropriate to the use case
  • Identity model
    • Guide a customer in selection of the appropriate identity model based on their use case
      • Managed Google Play accounts
      • Google accounts
    • Select and implement compatible technologies for management of that identity and how those technologies interact with AE
      • Active Directory
      • Single-sign on
      • Syncing and other management tools

2.7. Architecture & Implementation Capability 2: Device selection and provisioning

  • Demonstrates deep familiarity with the Android OS, including:
    • Android Compatibility Document (CDD) and associated testing
    • Google Mobile Services (GMS)
  • Guide the selection and purchase of a global Android Enterprise device fleet with the following parameters:
    • Management mode supported
    • Price band
    • Regional availability
  • Guide a customer to select and configure the appropriate provisioning methods, based on customer requirements, including:
    • Work profile provisioning
    • Zero-touch
    • QR Code
    • NFC
    • EMM identifier

2.8. Architecture & Implementation Capability 3: Mobile app management

  • Advise the customer on design of their mobile application suite including the following:
    • What to consider when selecting mobility applications for Android
    • Managed configurations
    • Hosting applications
  • Make recommendations on custom developed app watchpoints
    • Google API level requirements
    • Work profile functionality
    • Play developer console application testing

2.9. Architecture & Implementation Capability 4: Networking, VPN, and Certificates

  • Advise the customer on the potential network settings involved in the deployment and implementation process
  • Identify what impact network settings might have on provisioning
  • Identify best practices for network setups, identify appropriate certificates on behalf of the customer
  • Become familiar with how to push a VPN configuration in Android Enterprise and best practices around VPN configuration

2.10. Architecture & Implementation Capability 5: Legacy migration and best practices

  • Demonstrates an understanding of legacy device administrator implementations vs Android Enterprise
    • Compellingly articulate the need for a customer to migrate to Android Enterprise
  • Customize the device administrator migration template specific to a customer use case, producing an effective plan to help the customer move from device administrator to Android Enterprise

2.11. Support Engineer Capability 1: Incident investigation and triage

  • Gather and utilize data to triage Android device or infrastructure issues, as follows:
    • Data gathering:
      • Bug logs
      • Server reporting
      • Connectivity reports
    • Determine scope of issue using severity analysis across affected
  • Properly investigate issues and identify the affected platforms:
    • Device behavior
    • Corporate infrastructure
    • EMM device policy controller
    • Apps

2.12. Support Engineer Capability 2: Incident resolution and escalation

  • Troubleshoot and resolve the majority of Android Enterprise issues unrelated to a feature request or software defect
    • Android platform OS
    • Managed Google Play
    • Google first-party apps or services
  • Provide properly qualified and data rich technical escalations into Google or our validated partners, as follows:
  • Properly categorize and report product feedback into Google

2.13. Support Engineer Capability 3: Incident root cause analysis and prevention

  • Generate root cause analysis of issues that have not been escalated to Google or a partner.
  • Suggest long-term solutions to issues, including potential technical fixes and or documentation

3. Android Enterprise Service Provider Program Requirements

3.1. Overview

The Android Enterprise Partner program is designed to highlight validated Service Providers that have proven expertise in helping customers successfully deploy and support Android.

3.2. Enterprise sales readiness

Sales training

  • A minimum of 60% of your mobility sales staff have completed Associates training on Android Academy
  • A minimum of 60% of your technical mobility sales staff have completed Professional training on Android Academy

3.3. Demonstrated Technical Leadership

Android Enterprise Experts

  • Validate a minimum of three (3) Android Enterprise Experts in your qualifying region as laid out in Android Enterprise Experts requirements. Prerequisites for Experts validation
    • 3+ years of mobility experience
    • Completion of Android Enterprise Professional
    • Completion of Android Enterprise Architecture & Implementation and Android Enterprise Support Engineer online courses
    • Demonstrated proficiency with at least one featured EMMs

3.4. Proven Ability to Deploy

Proven experience

Partner will have demonstrated experience in being able to deploy Android Enterprise with an established base of successful deployments.

  • A minimum of 3 large Android Enterprise managed deployments should be validated by your customers
    • These deployments must be 500+ devices each managed by an EMM utilizing Android Enterprise

3.5. Android Enterprise Experts

Android Enterprise Experts validation is focused on mobility professionals, who work with customers to deploy Android Enterprise mobility solutions, and who support customers by troubleshooting, resolving and escalating Android Enterprise technical issues.This section highlights the specific activities this class of experts should be able to perform to achieve validation.

Prerequisite for Android Enterprise Experts validation

  • 3+ years of mobility deployment or consulting experience (Android preferred)
  • Completion of Android Enterprise Professional course
  • Completion of Android Enterprise Architecture and Implementation, and Android Enterprise Support Engineer courses

3.6. Architecture & Implementation Capability 1: Systems design

  • Expert can take a customer use case and map out Android mobility systems architecture (management, connectivity and identity) against a customer use case, with appropriate detail, in three stages:
    • Proof of concept
    • Pilot
    • Deployment
  • EMMs
    • Familiar with at least three (3) Android Enterprise Recommended EMM Solutions and can guide the customer in selecting one of the three appropriate to their use case
    • Configure the aforementioned EMMs with policies appropriate to the use case
  • Secure connectivity
    • Wifi and certificate configuration and management
      • Guide the customer in the appropriate secure wifi strategy, including cert authentication and management appropriate to the use case
    • VPN selection, configuration and management
      • Guide the customer in selection and configuration of VPN appropriate to their use case
      • Guide the customer in proper network and connectivity configuration appropriate to the use case
  • Identity model
    • Guide a customer in selection of the appropriate identity model based on their use case
      • Managed Google Play accounts
      • Google accounts
    • Select and implement compatible technologies for management of that identity and how those technologies interact with AE
      • Active Directory
      • Single-sign on
      • Syncing and other management tools

3.7. Architecture & Implementation Capability 2: Device selection and provisioning

  • Demonstrates deep familiarity with the Android OS, including:
    • Android Compatibility Document (CDD) and associated testing
    • Google Mobile Services (GMS)
  • Guide the selection and purchase of a global Android Enterprise device fleet with the following parameters:
    • Management mode supported
    • Price band
    • Regional availability
  • Guide a customer to select and configure the appropriate provisioning methods, based on customer requirements, including:
    • Work profile provisioning
    • Zero-touch
    • QR Code
    • NFC
    • EMM identifier

3.8. Architecture & Implementation Capability 3: Mobile app management

  • Advise the customer on design of their mobile application suite including the following:
    • What to consider when selecting mobility applications for Android
    • Managed configurations
    • Hosting applications
  • Make recommendations on custom developed app watchpoints
    • Google API level requirements
    • Work profile functionality
    • Play developer console application testing

3.9. Architecture & Implementation Capability 4: Networking, VPN, and Certificates

  • Advise the customer on the potential network settings involved in the deployment and implementation process
  • Identify what impact network settings might have on provisioning
  • Identify best practices for network setups, identify appropriate certificates on behalf of the customer
  • Become familiar with how to push a VPN configuration in Android Enterprise and best practices around VPN configuration

3.10. Architecture & Implementation Capability 5: Legacy migration and best practices

  • Demonstrates an understanding of legacy device administrator implementations vs Android Enterprise
    • Compellingly articulate the need for a customer to migrate to Android Enterprise
  • Customize the device administrator migration template specific to a customer use case, producing an effective plan to help the customer move from device administrator to Android Enterprise

3.11. Support Engineer Capability 1: Incident investigation and triage

  • Gather and utilize data to triage Android device or infrastructure issues, as follows:
    • Data gathering:
      • Bug logs
      • Server reporting
      • Connectivity reports
    • Determine scope of issue using severity analysis across affected
  • Properly investigate issues and identify the affected platforms:
    • Device behavior
    • Corporate infrastructure
    • EMM device policy controller
    • Apps

3.12. Support Engineer Capability 2: Incident resolution and escalation

  • Troubleshoot and resolve the majority of Android Enterprise issues unrelated to a feature request or software defect
    • Android platform OS
    • Managed Google Play
    • Google first-party apps or services
  • Provide properly qualified and data rich technical escalations into Google or our validated partners, as follows:
  • Properly categorize and report product feedback into Google

3.13. Support Engineer Capability 3: Incident root cause analysis and prevention

  • Generate root cause analysis of issues that have not been escalated to Google or a partner.
  • Suggest long-term solutions to issues, including potential technical fixes and or documentation

3.14. Android Enterprise Go to Market Checklist

Service Providers are required to complete a checklist of marketing tasks. These marketing tasks will help guide Service Providers through the most impactful marketing activities ahead of becoming a validated Android Enterprise Partner.

  • Service Providers will be referred to the Partner Marketing Hub where the brand guidelines are contained.